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Lancaster, PA, US

HR, Payroll, ERP, Compensation, Customer Service Representative, Human Resources, Finance, Technology, Customer Service

 Lancaster, Pennsylvania

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Job Description :

Benefits Representative 
Job: Human Resources
Primary Location: Lancaster, Pennsylvania
Other Locations: 
Employment Status: Full-Time
Travel: No

Want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a global manufacturer with a rich history and even brighter future? 

Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the global leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that can improve how we all live, work, learn, heal and feel. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!

Armstrong World Industries, Inc. has a job opportunity for a Benefits Representative to be located in Lancaster, PA.  The Benefits Representative will responsible for performing a variety of administrative functions to support assigned benefits programs, such as medical, dental, vision, life, disability, retirement and leaves of absence. Additionally, the Benefits Representative will be responsible for accurately responding to benefit inquiries ensuring equitable and courteous resolution.


Key Responsibilities of the Benefits Representative:

  • Responsible for the completing benefits enrollments in the HRIS; audit of benefits information
  • Maintaining vendor contact to investigate discrepancies and provide information in non-routine situations to ensure compliance and accuracy on the usage of benefit programs
  • Guiding and educating plan participants on related health and welfare plan issues/resources (e.g. new hire process, plan rules and applicable regulations, enrollment/coverage issues, family status changes, insurance carrier claims/service issues; premium deduction discrepancies, COBRA and other post employment and retirement benefits; etc.)
  • Supporting pension and/or 401k plan administrative processes. Coordinate and perform individual pension calculations
  • Initiating/facilitating STD/LTD claims, working with the employee, the disability carrier, and the employee’s department
  • Assisting in the design, development and implementation of employee communications, educational efforts, benefit enrollment events, and management of electronic information
  • Communicating as appropriate with internal departments, employee, client and vendors to avoid gaps in process
  • Performing annual open enrollment process, training, support, communications, reporting, etc.
  • Reviewing monthly benefit invoices for accuracy
  • Preparing reports to meet weekly, monthly, and annual requirement


Required Qualifications for the Benefits Representative:

  • High School Diploma or equivalent
  • 2+ years of related experience in benefits administration
  • Demonstrated understanding of the basics of HR administration including employee master data, life events, benefits, HR policies and procedures, compensation, organization structure, tax, garnishments, and employment law, and the impact of data on the payroll process
  • Familiar with state & federal employment laws including ACA,ADA,COBRA, ERISA, FLSA, FMLA, HIPAA and other laws
  • Proficient knowledge of Microsoft Office including Outlook, Word, PowerPoint and Strong Excel skills
  • Ability to communicate effectively at all levels in the organization
  • Ability to multi-task with awareness of priorities
  • Superior customer service skills


Desired Qualifications for the Benefits Representative:

  • Bachelor’s Degree in a related field
  • Experience working in an integrated enterprise application
  • Experience with SAP
  • CEBS and/or CBP
  • Experience working in a multi-site global manufacturing organization


Why Armstrong World Industries? 

Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

·         Standard benefit package offerings: Medical, dental, prescription drugs, life insurance

·         Long term disability coverage

·         Vacation and sick time

·         Product discount programs.


Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets


Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.


Nearest Major Market: Lancaster

Job Segment: HR, Payroll, ERP, Compensation, Customer Service Representative, Human Resources, Finance, Technology, Customer Service

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