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Lancaster, PA, US

Payroll, ERP, Engineer, Law, Computer Science, Finance, Technology, Engineering, Legal


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Job Description :

Want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a global manufacturer with a rich history and even brighter future? 

Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the global leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that can improve how we all live, work, learn, heal and feel. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!




Armstrong World Industries (AWI) has a job opportunity for a Business Solutions Analyst, Human Resources to be located in Lancaster, PA. The Business Solutions Analyst is an individual contributor responsible for providing technical expertise and participating in or overseeing a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support and maintenance on a variety of software and application components in an information technology applications environment.  The role is broadly split between providing day to day operational support for existing application services to users of those services and project-based work leading to the development and deployment of new application services and business process improvements. The successful analyst serves as a liaison between other technical staff, management, users and vendors regarding service requests, usage, standards, security and other technical issues and provides both on-site and remote access diagnoses and resolution of software, application and business process problems.


Key Responsibilities of the Business Solutions Analyst, HR:

  • Lead / Participate in the design, development, and enhancement of business specific custom and standard applications
  • Lead / Participate in requirements gathering in order to provide technical guidance on systems options and solutions
  • Oversee promotion of configuration/ development changes through environment (i.e., write functional specifications, perform and/or coordinate testing, obtain customer approvals and supporting documentation and  support promotion of code/configuration to production) in order to meet Armstrong’s business objectives
  • Manage / coordinate large, medium, and small systems or business projects
  • Researches, analyzes, develops and documents new processes and procedures to implement and update solutions to meet business needs.
  • Develop and manage relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process.
  • Participate in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
  • Provides integrated systems planning and recommends new or different technologies which will enhance current systems and support overall corporate and business goals.
  • Leads and directs multiple projects managing resources and monitoring progress.
  • Establish/maintain lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems, and resolution
  • Identify opportunities to improve global standardization and organizational efficiencies
  • Serve as a point of escalation for team member’s issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
  • Assist in the development of IT budgets (expense and capital) and estimates.
  • Provides in-depth technical consultation to clients and IT management to ensure development of efficient application systems utilizing established standards, procedures, and methodologies. 
  • Assist in the recruitment and selection of project resources as required.
  • Work collaboratively with management to identify and prioritize projects in the portfolio associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies through developing business cases that include options, recommendation, cost/benefit and risk analysis,
  • Researches and evaluates new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs.
  • Assist in the creation and maintenance of multi-year functional roadmaps for assigned disciplines.
  • Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support IT services
  • Document necessary technical design and analysis work, including project post mortem documentation and metric collection.
  • Maintain application documentation and process topology to ensure alignment between the business strategies and the technology roadmap


Required Qualifications for the Business Solutions Analyst, HR:

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Business, Engineering or a related field required.
  • 3+ years of technical analysis or process management
  • Configuration experience with SAP Personnel Administration, Benefits Administration, Organization Management, Payroll, Time Management, and/or Portals.  Understands integrations across HCM/SAP modules; Understanding of the integrated processes surrounding Gross and Net Payroll, Labor Distribution, Benefits Administration, Employee Administration, Performance Management, Global Data Protection rules, and regulatory reporting processes; Direct experience with global and regional system implementations.
  • Working knowledge and experience with Microsoft Office products.
  • Broad technical grasp of application architecture preferred in a manufacturing environment


Desired Qualifications for the Business Solutions Analyst, HR:

  • Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing) is preferred.

Why Armstrong?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. 

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs.


Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets


Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Armstrong employees directly in an attempt to present candidates.


Armstrong will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Armstrong, including unsolicited resumes sent to an Armstrong mailing address, fax machine or email address, directly to Armstrong employees, or to Armstrong’s resume database will be considered Armstrong property. Armstrong will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Armstrong will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


Armstrong will not pay a fee to any Recruiter that does not have a signed Armstrong contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by Armstrong's Corporate Talent Acquisition Manager or his or her designee. No other Armstrong employee is authorized to bind Armstrong to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Armstrong, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

Job Segment: Payroll, ERP, Engineer, Law, Computer Science, Finance, Technology, Engineering, Legal

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