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Lancaster, PA, US

Architecture, Quality Engineer, Supply Chain, Engineer, Engineering, Quality, Operations


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Job Description :

Want to work for a company that gives you opportunities to grow in a collaborative environment?  How about working for a global manufacturer with a rich history and even brighter future? 


Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the global leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that can improve how we all live, work, learn, heal and feel. At Armstrong World Industries, you'll have the opportunity to make the most of your potential. Come build your future with us!



Armstrong World Industries, Inc. (AWI) has a job opportunity for a Service and Quality Engineer – Architectural Specialties to be located in Lancaster, PA. The Service and Quality Engineer will be responsible for developing and executing plans to improve the Total Customer Experience with Architectural Specialties (AS) Products. Additionally, the Service and Quality Engineer will be responsible for improving product quality by working with internal and external Supply Chain partners to identify opportunities for improvement and ensuring appropriate actions are executed.


Key Responsibilities of the Service and Quality Engineer:

  • Investigating customer complaints, issue non-conformance reports, monitor corrective action plans
  • Developing Quality Assurance and Design requirements with New Product Development Teams
  • Improving customer satisfaction and reduce product claims
  • Conducting and performing quality assessments
  • Providing product technical support to Architectural Specialties Project Coordinators and Project Managers
  • Anticipating and meeting customer needs by maintaining proper inventory levels and accurate lead-times in order to eliminate stock outs and ensure on-time shipments
  • Proactively monitoring product availability issues and identify solutions to meet customer requirements
  • Facilitating and expediting customer orders as they flow through the entire supply chain from order entry to delivery by effectively communicating and interacting with Project Coordinators, Manufacturing and Distribution Centers
  • Maintaining accurate supplier capacity plans, minimum lead times, replenishment rules, and inventory levels for finished goods and intermediate materials
  • Evaluating incoming orders for custom Ceilings and Walls
  • Assessing manufacturing resource needs in terms of materials and factory capabilities
  • Determining manufacturing risks (new product, new process, new suspension method)
  • Implementing countermeasures to offset risks and ensure on-time quality products to jobsites
  • Effectively communicating proposed solutions to internal customers, management, or other interested parties through written proposals and oral presentations
  • Establishing collaborative relationships through the organization and with suppliers to work cooperatively to resolve issues and concerns
  • Compiling and analyzing statistical data to develop policies, procedures, methods, standards, and reports for the Architectural Specialties supply chain
  • Developing business insights based on analysis of results, and communicate key findings to management to facilitate data driven decision making
  • Providing analytical and reporting capabilities to procurement and sourcing initiatives
  • Administering and maintaining supply chain document management solutions both internally and between Armstrong Architectural Specialties and suppliers
  • Maintaining knowledge of Contract Management practices and procedures, including current developments and potential changes


Required Qualifications for the Service and Quality Engineer:

  • Bachelor’s degree in Supply Chain Management, Industrial Engineering or other Engineering degree.
  • 3+ years Supply Chain Planning, Manufacturing or Quality experience
  • Excellent computer skills in Microsoft Excel and other program running on Microsoft Windows
  • Excellent oral and written communication skills
  • Must have strong analytical and problem-solving skills, translated into sound, tactical and strategic, business understanding
  • Ability to interpret quantitative data and communicate results clearly and concisely
  • Ability to adapt to changing priorities and be flexible with the ability to multi-task and to work with minimal supervision
  • Must be detail oriented with the ability to work independently and set priorities to accomplish goals on time
  • Must possess excellent written and verbal communication skills and work well with suppliers and internal personnel                                     


Desired Qualifications for the Service and Quality Engineer:

  • Experience with SAP
  • Prior demonstrated ability to read blueprints


Why Armstrong?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. 


At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.


For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs.


Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets


Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Armstrong employees directly in an attempt to present candidates.


Armstrong will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Armstrong, including unsolicited resumes sent to an Armstrong mailing address, fax machine or email address, directly to Armstrong employees, or to Armstrong’s resume database will be considered Armstrong property. Armstrong will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Armstrong will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


Armstrong will not pay a fee to any Recruiter that does not have a signed Armstrong contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by Armstrong's Corporate Talent Acquisition Manager or his or her designee. No other Armstrong employee is authorized to bind Armstrong to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to Armstrong, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

Job Segment: Architecture, Quality Engineer, Supply Chain, Engineer, Engineering, Quality, Operations

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