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Lancaster, PA, US

Consultant, Consulting, ERP, Sales Operations, Field Sales, Contract, Technology, Sales


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Job Description :

Job: Customer Service
Primary Location: Lancaster, Pennsylvania
Relocation Offered: No 
Employment Status: Full-Time
Travel: 5%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!



Armstrong World Industries (AWI) has a job opportunity for a Technical Representative  in Lancaster, PA. Under the direction of the Manager of Customer and Sales Operations, the Technical Representative will be responsible for providing effective and timely sales support and technical customer service as a part of AWI’s Techline technical assistance team. The Technical Representative will provide technical advice and solutions to issues encountered during the design, specification, bidding and construction process related to AWI ceiling, wall and suspension systems. The hours for this position are Monday-Friday 8:30 a.m. to 5:00 p.m.


Key Responsibilities of the Technical Representative:

  • Providing technical expertise to customers
  • Handling technical customer inquiries by phone, email and Live Chats
  • Handling technical field sales inquiries
  • Capturing details of technical inquires within Customer Relationship Management (CRM) software
  • Responding to inquiries on the use and navigation of the AWI website, including the operation of online technical services
  • Reviewing customer blueprints and responding to requests for products drawings
  • Participating in customer training as a technical subject matter expert
  • Participating in Kaizen events as a technical subject matter expert


Required Qualifications for the Technical Representative:

  • High School Diploma or equivalent
  • 2+ years of previous customer service experience
  • Demonstrated ability to work effectively with a wide range of customers and teammates
  • Strong analytical skills with proven technical or product knowledge
  • Strong written and verbal communication skills
  • Proven Computer skills, proficient with Microsoft Office


Desired Qualifications for the Technical Representative:

  • Associates Degree
  • Previous work experience in the building materials industry
  • Knowledge of construction processes and practices
  • Previous experience with SAP and/or Salesforce
  • Ability to speak Spanish fluently


Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

Job Segment: Consultant, Consulting, ERP, Sales Operations, Field Sales, Contract, Technology, Sales

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