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Lancaster, PA, US

Curriculum, E-Learning, Training, Field Sales, Education, Operations, Sales


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Job Description :

Job: Sales
Primary Location: Lancaster, Pennsylvania
Relocation Offered: Yes 
Employment Status: Full-Time
Travel: 25%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


Armstrong World Industries, Inc. has a job opportunity for a Commercial Sales Training Specialist to be located in Lancaster, PA. The Commercial Sales Training Specialist will be responsible for developing and executing learning content with sales employees that drive sales efficiency & effectiveness around the utilization & implementation of technology. Additionally, the Commercial Sales Training Specialist with be responsible for collaborating with the sales team to identify best practices that we share and integrate with entire sales organization.


Key Responsibilities of the Commercial Sales Training Specialist:

  • Providing consultation to internal and external customers on best practice utilization of technology tools; internal customers include field sales, CFC, TechLine, NPD & Technology
  • Planning, preparation and presentation/implementation of introductory and advanced training on technology resources & sales tools; such as Sales Force, Showpad, QStream and LearnUpon (learning mgmt. system – LMS)
  • Utilizing & managing QStream to support continuous learning with field sales teams; in the areas of new product launches, sales techniques/approaches, how to handle objections, etc.
  • Supporting in-house development and creation of relevant content on “how to” best use Armstrong sales tools (Showpad, mobile phone, computer, etc) & sales materials with customers
  • Improving, implementing and measuring training effectiveness thru assessment and retention metrics
  • Supporting customer training with all technology tools & relevant learning content
  • Co-managing – with Corporate Staffing -- recruiting and interviewing of new sales hires
  • Creating and developing multimedia (audio/video) content for product knowledge, solution selling, best practices selling stories and cases
  • Developing E-Learning personal learning modules for Armstrong reps, distributors and contractors that can be easily accessed thru LearnUpon.
  • Integrating with Installation School, Marketing, Technology, IT and CFC resources into cohesive training process
  • Scripting, storyboarding, budgeting, allocating resources, setting deadlines and selecting optimal forms of media for projects
  • Working independently, as well as part of a team to establish project deliverables
  • Managing video library/archive on company website and within Learning Management System (LMS)
  • Maintaining compliance processes: Safety, opportunity management, project tracking & specifications, continuous learning, pricing, claims and Armstrong Code of Conduct


Required Qualifications for the Commercial Sales Training Specialist:

  • Bachelor’s Degree or professional technical certification in distance business training & learning technology
  • 2+ years consultative field sales experience
  • Proficient in Microsoft Excel, Word, PowerPoint & Access
  • Detail oriented and able to multi-task and manage priorities
  • Exception written communication skills


Desired Qualifications for the Commercial Sales Training Specialist:

  • Working knowledge or experience in construction industry


Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

Job Segment: Curriculum, E-Learning, Training, Field Sales, Education, Operations, Sales

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