favorites star
Lancaster, PA, US

ERP, Engineer, Computer Science, Risk Management, Manager, Technology, Engineering, Finance, Management


Apply For This Job Using Your Social Profile or Manually use a Quick Apply

Job Description :

Job: Information Technology
Primary Location: Lancaster, Pennsylvania
Relocation Offered: No 
Employment Status: Full-Time
Travel: 10%


Do you want to work for a company that gives you opportunities to grow in a collaborative environment? How about working for a manufacturer with a rich history and even brighter future? Armstrong World Industries began over 150 years ago as a small cork-cutting shop in Pittsburgh, PA. From that small business, we became the leader in ceiling, wall and suspension system solutions that contribute to better, more inspiring buildings that make a difference in the lives of people where they work, play, learn, heal and live. At Armstrong World Industries you'll have the opportunity to make the most of your potential. Come build your future with us!


The Manager, Business Solutions is primarily responsible for leading a team of technicians, specialists and analysts in the development, support and delivery of application strategies.  The successful applications Manager must be an excellent communicator, tactful diplomat, planner, problem solver, thinker and analyzer; with the ability to understand and respond to customer needs in a rapidly changing business environment. In addition, the Manager position is responsible for supervising a team of IT professionals and providing guidance, coaching and support. 



Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Responsible for day to day operations including scheduling and managing assignments (resource planning) inclusive of operations and projects.
  • Develop and manage relationships with vendors in support of staff augmentation and systems support in concert with Supplier Relationship Management (SRM) process.
  • Develop, implement, and maintain best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
  • Work with business and IT organizations to gather business requirements and capture business processes.  Facilitate translation to technical specifications.
  • Engage in all aspects of project management, including project planning, leadership and management of internal and external resources, management of project execution, risk management, prioritization, schedule and cost control, communication, issue resolution, and contingency planning.
  • Establish/maintain lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems, and resolution
  • Identify opportunities to improve global standardization and organizational efficiencies
  • Serve as a point of escalation for team member’s issues requiring a higher degree of expertise or discretion to resolve and ensure timely resolution of issues by focusing on root cause analysis and implementing corrective action plans.
  • Establish IT budgets (expense and capital) and estimates.
  • Monitors and evaluates actual performance against stated goals. 
  • Monitors and evaluates behaviors against competencies, as well as monitors progress against development plans. Monitor and recommend ongoing team development.
  • Contributes to yearly performance evaluation and development plan processes.
  • Coordinate recruitment and selection for positions as required.
  • Work collaboratively with senior management to identify and prioritize projects in the portfolio associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies through developing business cases that include options, recommendation, cost/benefit and risk analysis,
  • Develop knowledge of emerging and new technologies to meet new business requirements, add value to business, and help accomplish strategic and operating plans.
  • Create and maintain multi-year technical roadmap for all disciplines assigned
  • Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support IT services
  • Manage identified projects using the IT project life cycle procedures and best practices




Supervisory Responsibilities

  • Lead a team of 7-8 direct reports, 2-3 full time contractors, and variable off-site resources.
  • Responsible for coaching and performance management of direct reports.





Moderate travel expected, approximately 10%.



  • Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.



Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to:  sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones.  Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.


Education and/or Experience

  • Bachelor’s degree or equivalent combination of education and experience in Computer Science, Engineering or a related field required.
  • 5+ years of business analysis or management experience.



Certificates, Licenses, Registrations

  • Certification in either a process discipline (ITIL, PMI, Six Sigma) or technical discipline (SAP, Data Warehousing).




See Manager Competencies


Other Skills and Abilities 



  • Strong technical grasp of SAP or similar ERP system preferred in a manufacturing environment.
  • Demonstrated project management and/or Leadership capabilities.
  • Working knowledge of technologies commonly utilized in a manufacturing environment.
  • Outstanding verbal and written communication skills, with the ability to translate technical details in business language and relate technical concepts to a business impact.
  • Strong relationship building skills to ensure effective communication with customer groups.
  • Skilled in organizing and motivating team members to produce high-quality, on-time results.
  • Intimate working knowledge of IT Infrastructure technical environments.
  • Demonstrated ability to communicate strategy, vision and direction and to embrace and facilitate change
  • Advanced problem solving skills and the ability to anticipate and coordinate tactical plans impacting the growth of needs for IT infrastructure services
  • Results-driven, self-starter with the ability to manage and prioritize multiple tasks concurrently.
  • Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
  • Sets priorities, overcomes obstacles and opposition and uses organizational skills to get things done in a timely manner.
  • A demonstrated ability to leverage existing resources to maximize technology investments.
  • A demonstrated customer service orientation.
  • Highly collaborative
  • Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms
  • Experience with development of quantitative and qualitative business cases



Why Armstrong World Industries?


Armstrong World Industries, Inc. (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions. At home, at work, in healthcare facilities, classrooms, stores, or restaurants, Armstrong World Industries offers interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces. We built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we’re here to serve – our customers, our shareholders, our communities and our employees.


Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance
  • Long term disability coverage
  • Vacation and sick time
  • Product discount programs
  • 401k Match


About the Location (Lancaster, PA):

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants.



Equal Opportunity Employer: AWI is an Equal Opportunity Employer M/F/Disabled/Vets



Notice to Staffing Agencies, Placement Services, and Professional Recruiters


Armstrong World Industries, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact AWI employees directly in an attempt to present candidates.


AWI will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to AWI, including unsolicited resumes sent to an AWI mailing address, fax machine or email address, directly to AWI employees, or to AWI's resume database will be considered AWI property. AWI will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. AWI will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.


AWI will not pay a fee to any Recruiter that does not have a signed AWI contract in place specific to the position for which the resume was submitted. 


Recruiting vendor agreements will only be valid if in writing and signed by AWI's Corporate Talent Acquisition Manager or his or her designee. No other AWI employee is authorized to bind AWI to any agreement regarding the placement of candidates by Recruiters. By submitting a candidate to AWI, recruiters agree to be bound and comply with this policy.

Nearest Major Market: Lancaster

Job Segment: ERP, Engineer, Computer Science, Risk Management, Manager, Technology, Engineering, Finance, Management

Job Map View